Data Privacy Policy
Your privacy is important to us at LedgerWoodMeadowDusk
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you choose to share. This may include your name, company name, email, phone, delivery locations, and specific floral specifications. Payment details are collected during checkout but are handled securely by our payment partners.
For our corporate clients, we might obtain additional business data such as registration information, preferred delivery timelines, and budget constraints to tailor our offerings to your needs.
Our website collects certain technical information automatically when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
LedgerWoodMeadowDusk respects your privacy and does not sell your personal information to third parties. We share information only when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to keep it secure. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal information is stored in secure systems equipped with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during communication between your browser and our services.
Limited Access
Only authorized staff who require information to deliver services can access customer data.
Although we deploy robust security measures, no method of online transmission is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on relevant laws, you may be entitled to access, rectify, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and satisfy legal obligations. Retention durations vary by data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: 3 years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy applies only to LedgerWoodMeadowDusk and our website. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you access through links on our site.
Policy Updates
We might revise this privacy policy periodically to reflect changes in our practices, offerings, or legal obligations. When material changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
LedgerWoodMeadowDusk Privacy Team
12 Petal Lane, London
London, United Kingdom SW1A 1AA
Electronic mail: [email protected]
Telephone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.